RETAIL ROBOT SOLUTION
Retail robot solution introduction
Robots serve customers at stores.Introducing recommended products through dialogue with robots
By guiding while moving in the storeIt can lead to attracting customers and increasing sales.
Situations where retail robot solutions play an active role
shop sales increase
Proof-of-concept results have shown that sales activities by robots make customers listen and purchase products more than sales activities by shop clerks.
Shop clerk, robot, and customercommunication
While there are many customers who find it annoying to be approached by staff, the presence of robots will create a situation in which it is easier for staff to speak to customers.
Tell the story behind the product
The robot will convey details about products that are packaged so that the contents cannot be seen and how to use it is difficult to understand, as well as the thoughts of the product manufacturer on the product.
VOICE
Customer’s voice
It was very popular at the toy store.
Major department store floor manager
In the toy department that we were in charge of, we had robots play an active role in the educational toy section. Children are interested in robots, so it was great to be able to explain the product to their parents at that time. Even in situations where it would be difficult to talk to someone, the presence of the robot created an atmosphere where they could ask, "Are you looking for something?"
CASE STUDY
Case study
Demonstration experiment at Isetan Mitsukoshi
We set up a recommended educational toy section on the 6th floor of the main building of the Isetan Shinjuku store, where a robot introduced recommended content according to the age of the child.
Introduction of product recommendations in conversation
By age (0-1 year old, 1-2 year old,2-3 years old, 3-4 years old, children to adults
Have fun with dance
Guidance of floor map